GetFeedback incident

Dashboards and Survey Responses not displaying

Notice Resolved View vendor source →

GetFeedback experienced a notice incident on April 9, 2021 affecting Survey Builder & Administration, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2021, 07:56 PM UTC
Resolved
Apr 10, 2021, 12:44 AM UTC
Duration
4h 48m
Detected by Pingoru
Apr 09, 2021, 07:56 PM UTC

Affected components

Survey Builder & Administration

Update timeline

  1. investigating Apr 09, 2021, 07:56 PM UTC

    We are currently experiencing technical issues displaying dashboards and survey responses at the moment. Our engineers are currently troubleshooting this and we are still collecting responses. There should not be any data loss or misses. Thanks for your patience as we look into this further!

  2. investigating Apr 10, 2021, 12:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2021, 12:44 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 10, 2021, 12:44 AM UTC

    This incident has been resolved.