GetFeedback incident

Intermittent issues with GetFeedback availability

Minor Resolved View vendor source →

GetFeedback experienced a minor incident on February 24, 2022 affecting Survey Builder & Administration and Live Surveys and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:52 PM UTC
Resolved
Feb 24, 2022, 05:17 PM UTC
Duration
25m
Detected by Pingoru
Feb 24, 2022, 04:52 PM UTC

Affected components

Survey Builder & AdministrationLive SurveysSalesforce API IntegrationPayment GatewayGetFeedback Workspaces

Update timeline

  1. investigating Feb 24, 2022, 04:52 PM UTC

    Site availability for GetFeedback Direct is intermittent at the moment. We are investigating and working to get this resolved as soon as possible.

  2. investigating Feb 24, 2022, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2022, 04:58 PM UTC

    Site loading issues have been narrowed down to being due to AWS unavailability.

  4. resolved Feb 24, 2022, 05:17 PM UTC

    This incident has been resolved. We will continue to monitor. If users have any issues, please contact [email protected]