GetFeedback incident

GetFeedback Direct survey responses, dashboards, and email deliverability performance issues

Minor Resolved View vendor source →

GetFeedback experienced a minor incident on July 6, 2022 affecting Survey Builder & Administration and Email Deliverability and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2022, 05:14 PM UTC
Resolved
Jul 06, 2022, 10:18 PM UTC
Duration
5h 4m
Detected by Pingoru
Jul 06, 2022, 05:14 PM UTC

Affected components

Survey Builder & AdministrationEmail DeliverabilityGetFeedback Workspaces

Update timeline

  1. investigating Jul 06, 2022, 05:14 PM UTC

    GetFeedback Direct survey responses, dashboards, and email deliverability services are currently experience degraded performance. Our Engineering team is currently investigating.

  2. identified Jul 06, 2022, 07:34 PM UTC

    We have identified the issue and are currently deploying a fix. Email deliverability and Workspaces are currently fully operational. Survey dashboards are still experiencing degraded performance.

  3. resolved Jul 06, 2022, 10:18 PM UTC

    This incident has been resolved.