GetFeedback incident

Campaign overview page not loading + API timeout errors

Notice Resolved View vendor source →

GetFeedback experienced a notice incident on December 1, 2022 affecting GetFeedback Digital (formerly Usabilla) for Websites and GetFeedback Digital (formerly Usabilla) for Apps, lasting 15h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 11:12 AM UTC
Resolved
Dec 02, 2022, 02:25 AM UTC
Duration
15h 13m
Detected by Pingoru
Dec 01, 2022, 11:12 AM UTC

Affected components

GetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for Apps

Update timeline

  1. identified Dec 01, 2022, 11:12 AM UTC

    The issue has been identified and we are working with ScaleGrid support in order to fix this.

  2. identified Dec 01, 2022, 11:45 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 01, 2022, 02:07 PM UTC

    We are still working on resolving the issue and will provide meaningful updates as they come

  4. monitoring Dec 01, 2022, 03:55 PM UTC

    We are seeing improvements in the performance and are monitoring to ensure stability and will update once the issue has been fully resolved.

  5. resolved Dec 02, 2022, 02:25 AM UTC

    The Public API has been reenabled for the past couple hours, without any major issues. We believe the issue has been resolved, and will continue to monitor to ensure this does not occur again.