GetFeedback incident

Dashboards and Responses currently not loading in platform

Major Resolved View vendor source →

GetFeedback experienced a major incident on September 27, 2023 affecting Survey Builder & Administration and GetFeedback Workspaces, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 03:15 PM UTC
Resolved
Sep 27, 2023, 04:11 PM UTC
Duration
55m
Detected by Pingoru
Sep 27, 2023, 03:15 PM UTC

Affected components

Survey Builder & AdministrationGetFeedback Workspaces

Update timeline

  1. investigating Sep 27, 2023, 03:15 PM UTC

    We are aware of users experiencing issues accessing their responses and dashboards this morning. Our database engineers have been notified and are working to resolve the issue as soon as possible and investigate long-term solutions.

  2. resolved Sep 27, 2023, 04:11 PM UTC

    This incident has been resolved.