GetFeedback incident

Survey background images are temporarily unavailable

Minor Resolved View vendor source →

GetFeedback experienced a minor incident on March 10, 2021 affecting Survey Builder & Administration and Live Surveys, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2021, 07:58 PM UTC
Resolved
Mar 10, 2021, 11:36 PM UTC
Duration
3h 37m
Detected by Pingoru
Mar 10, 2021, 07:58 PM UTC

Affected components

Survey Builder & AdministrationLive Surveys

Update timeline

  1. investigating Mar 10, 2021, 07:58 PM UTC

    We are currently investigating an issue with loading or viewing the standard GetFeedback background images in our theme builder. This is impacting email template background images as well. Theme colors, and other settings should be unaffected. Thanks for your patience as we look into this further!

  2. identified Mar 10, 2021, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 10, 2021, 08:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 10, 2021, 11:36 PM UTC

    This incident has been resolved.