GetFeedback incident

Elevated error rates related due to a vendor issue

Minor Resolved View vendor source →

GetFeedback experienced a minor incident on August 31, 2021 affecting Survey Builder & Administration and Salesforce API Integration, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 08:02 PM UTC
Resolved
Sep 01, 2021, 01:34 AM UTC
Duration
5h 32m
Detected by Pingoru
Aug 31, 2021, 08:02 PM UTC

Affected components

Survey Builder & AdministrationSalesforce API Integration

Update timeline

  1. identified Aug 31, 2021, 08:02 PM UTC

    We are currently seeing elevated error rates due to an issue at one of our vendors. These errors may be related to Salesforce integration. We are monitoring the situation and will provide an update once we have one.

  2. identified Aug 31, 2021, 10:32 PM UTC

    The underlying vendor issue has been found and a fix is being implemented.

  3. monitoring Aug 31, 2021, 11:24 PM UTC

    Engineers at our vendor continue to work to mitigate the impact on the apps.

  4. resolved Sep 01, 2021, 01:34 AM UTC

    This incident has been resolved.