GetFeedback experienced a major incident on July 2, 2024 affecting Survey Builder & Administration, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Survey Builder & Administration
Update timeline
- investigating Jul 02, 2024, 04:21 PM UTC
We’re investigating an issue impacting the ability to view results on the GetFeedback platform.
- identified Jul 02, 2024, 05:41 PM UTC
Users unable to view survey responses on their dashboards during this period
- monitoring Jul 02, 2024, 05:46 PM UTC
Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.
- resolved Jul 02, 2024, 07:02 PM UTC
All data is restored.