GetFeedback incident

Dashboards failing to load

Major Resolved View vendor source →

GetFeedback experienced a major incident on August 29, 2024 affecting Survey Builder & Administration, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 06:49 PM UTC
Resolved
Aug 29, 2024, 07:15 PM UTC
Duration
25m
Detected by Pingoru
Aug 29, 2024, 06:49 PM UTC

Affected components

Survey Builder & Administration

Update timeline

  1. identified Aug 29, 2024, 06:49 PM UTC

    We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

  2. resolved Aug 29, 2024, 07:15 PM UTC

    This issue has been resolved. Dashboards and survey responses are now loading.