GetFeedback incident

Issue impacting response collection on GetFeedback Direct surveys

Critical Resolved View vendor source →

GetFeedback experienced a critical incident on December 4, 2024 affecting Live Surveys, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 04:53 AM UTC
Resolved
Dec 04, 2024, 05:29 AM UTC
Duration
35m
Detected by Pingoru
Dec 04, 2024, 04:53 AM UTC

Affected components

Live Surveys

Update timeline

  1. investigating Dec 04, 2024, 04:53 AM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2024, 04:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 05:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 05:29 AM UTC

    This incident has been resolved.