Genome experienced a minor incident on May 25, 2026 affecting Bank Transfer and Client verification (Primary Data Center), lasting 17h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2026, 12:08 PM UTC
Dear Client, We are experiencing degraded third-party performance that disrupts the work of SEPA Instant transfers. Due to these, some SEPA Instant transfers are being declined by third parties. Thank you for your understanding! For further updates, please follow the Genome status page. Kind regards, Genome
- identified May 25, 2026, 12:20 PM UTC
Dear client, The temporary disruption affecting SEPA Instant transfers has now been resolved. All queued SEPA Instant transfers have been processed successfully, and the service is operating normally again. We apologize for the inconvenience and thank you for your patience, understanding, and continued trust in Genome. Kind regards, Genome