Genially Outage History

Genially is up right now

Pingoru has recorded 25 incidents for Genially: 3 in the last 12 months and 1 in the last 90 days.

Source: status.genial.ly

25incidents recorded
3last 12 months
1last 90 days
73 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Genially in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202612 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 532 (0%)

Incidents, newest first

Major July 29, 2026 Timeout on genially viewer 2h 10m View

Started Jul 29, 2026, 11:09 AM UTC· resolved Jul 29, 2026, 01:19 PM UTC

  1. investigating Jul 29, 2026, 11:09 AM UTC

    We are currently investigating this issue.

  2. identified Jul 29, 2026, 12:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 29, 2026, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026 Genially viewer redirect to error page 23m View

Started Apr 13, 2026, 02:10 PM UTC· resolved Apr 13, 2026, 02:33 PM UTC

  1. investigating Apr 13, 2026, 02:10 PM UTC

    The Genially viewer is failing to load or display content properly and redirect to error page.

  2. identified Apr 13, 2026, 02:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 13, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026 Genially Viewer Not Working on Certain Browsers 1h 5m View

Started Feb 19, 2026, 10:48 AM UTC· resolved Feb 19, 2026, 11:53 AM UTC

  1. investigating Feb 19, 2026, 10:48 AM UTC

    The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.

  2. identified Feb 19, 2026, 11:29 AM UTC

    We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.

  3. resolved Feb 19, 2026, 11:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025 Partial errors and degraded performance in Genially 49m Auth, Dashboard, Editor

Started Sep 23, 2025, 02:34 PM UTC· resolved Sep 23, 2025, 03:23 PM UTC

  1. identified Sep 23, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 23, 2025, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 11, 2025 Editor is down 47m Editor

Started Sep 11, 2025, 11:00 AM UTC· resolved Sep 11, 2025, 11:48 AM UTC

  1. investigating Sep 11, 2025, 11:45 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 11, 2025, 11:48 AM UTC

    We had in issue with our database that provoked this problem

Read the full incident report →

Notice June 26, 2025 403 error when an user creates a new genially 32m Editor

Started Jun 26, 2025, 08:22 AM UTC· resolved Jun 26, 2025, 08:54 AM UTC

  1. investigating Jun 26, 2025, 08:22 AM UTC

    Creates correctly the Genially, but later redirects to a 403 error. Later is possible to enter to edit the new creation

  2. monitoring Jun 26, 2025, 08:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2025, 08:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025 Issues with AI Features in the Editor 6h 24m Editor

Started Jun 10, 2025, 11:20 AM UTC· resolved Jun 10, 2025, 05:45 PM UTC

  1. identified Jun 10, 2025, 11:20 AM UTC

    Due to ongoing issues with OpenAI services, some of the AI-powered features in our editor may not work as expected. We’re closely monitoring the situation and will restore full functionality as soon as the issue is resolved.

  2. resolved Jun 10, 2025, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025 500 errors in some creations 42m View, Live Sessions

Started May 27, 2025, 09:05 AM UTC· resolved May 27, 2025, 09:47 AM UTC

  1. investigating May 27, 2025, 09:05 AM UTC

    In some creations our users receive a 500 errors entering to view and live sessions

  2. identified May 27, 2025, 09:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 27, 2025, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2025 Bad Gateway errors in the View 2h 11m View

Started May 20, 2025, 03:15 PM UTC· resolved May 20, 2025, 05:27 PM UTC

  1. investigating May 20, 2025, 03:15 PM UTC

    We are currently investigating this issue.

  2. monitoring May 20, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 20, 2025, 04:21 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 20, 2025, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2025 Problems in View and Editor with Firefox browsers 58m Editor, View

Started May 09, 2025, 10:54 AM UTC· resolved May 09, 2025, 11:53 AM UTC

  1. investigating May 09, 2025, 10:54 AM UTC

    We detected an issue when users open their creations to edit or share

  2. identified May 09, 2025, 11:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 09, 2025, 11:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2025 The layer order is reversed when users open their Geniallys in the Editor 46m

Started Apr 15, 2025, 07:00 AM UTC· resolved Apr 15, 2025, 07:46 AM UTC

  1. resolved Apr 15, 2025, 11:58 AM UTC

    At 06:40 UTC we introduced a change in production that provoked the layers order is reversed when users open their Geniallys in the Editor. Due to autosave, these changes were automatically published to the View, affecting all the creations opened during this incident.

Read the full incident report →

Minor April 1, 2025 Error getting geniallys in dashboard 35m Dashboard

Started Apr 01, 2025, 05:55 PM UTC· resolved Apr 01, 2025, 06:30 PM UTC

  1. identified Apr 01, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 01, 2025, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025 PDF Download is not working properly 3h 56m View

Started Apr 01, 2025, 09:38 AM UTC· resolved Apr 01, 2025, 01:35 PM UTC

  1. investigating Apr 01, 2025, 09:38 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 01, 2025, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 1, 2025 View not loading 1h 49m View

Started Apr 01, 2025, 07:43 AM UTC· resolved Apr 01, 2025, 09:32 AM UTC

  1. investigating Apr 01, 2025, 07:43 AM UTC

    We are currently investigating this issue.

  2. identified Apr 01, 2025, 07:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2025, 07:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2025, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2025 Unable to Import Google Slides into Genially 16h 16m

Started Mar 17, 2025, 05:16 PM UTC· resolved Mar 18, 2025, 09:33 AM UTC

  1. investigating Mar 17, 2025, 05:16 PM UTC

    Users are unable to import Google Slides into Genially. When attempting to do so, the process either fails to complete or the imported slides do not display correctly.

  2. resolved Mar 18, 2025, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2025 Problem with DNS 1h 53m Auth, Dashboard, Editor, View and 2 more

Started Mar 13, 2025, 12:06 PM UTC· resolved Mar 13, 2025, 02:00 PM UTC

  1. investigating Mar 13, 2025, 12:06 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2025, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2025 Issue Loading Our Viewer in Genially 1h 57m View

Started Mar 13, 2025, 11:32 AM UTC· resolved Mar 13, 2025, 01:29 PM UTC

  1. investigating Mar 13, 2025, 11:32 AM UTC

    We are experiencing issues when trying to load our viewer in Genially. Users report that the viewer either fails to load completely, takes too long, or displays an error message. This issue is affecting multiple users across different browsers and devices.

  2. identified Mar 13, 2025, 11:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2025, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2025, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025 PPTX and PDF Import not working 1h 19m Dashboard

Started Mar 11, 2025, 03:44 PM UTC· resolved Mar 11, 2025, 05:04 PM UTC

  1. investigating Mar 11, 2025, 03:44 PM UTC

    We are currently experiencing an issue with the PPTX and PDF import feature in Genially. Users may be unable to upload or convert these file formats at the moment. Our team is investigating the cause and working on a fix. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as possible. Thank you for your understanding.

  2. resolved Mar 11, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025 Incident with scheduled maintenance 42m Auth, Dashboard, Editor, View and 2 more

Started Mar 11, 2025, 12:57 PM UTC· resolved Mar 11, 2025, 01:40 PM UTC

  1. investigating Mar 11, 2025, 12:57 PM UTC

    We are currently performing updates on some of our services. During this time, you may experience temporary disruptions or degraded performance. Our team is working to complete the updates as quickly as possible. Thank you for your patience and understanding.

  2. resolved Mar 11, 2025, 01:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025 Drag elements in the editor is failing 1h 3m Editor

Started Mar 05, 2025, 10:00 AM UTC· resolved Mar 05, 2025, 11:03 AM UTC

  1. identified Mar 05, 2025, 11:01 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 05, 2025, 11:03 AM UTC

    An improvement introduced in the editor provoked the issue

Read the full incident report →

Major February 28, 2025 AI services are disrupted 1h 18m Editor

Started Feb 28, 2025, 09:17 AM UTC· resolved Feb 28, 2025, 10:35 AM UTC

  1. investigating Feb 28, 2025, 09:17 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 28, 2025, 09:24 AM UTC

    We are investigating the issue it may be related with one of our providers

  3. monitoring Feb 28, 2025, 10:24 AM UTC

    The generative AI feats related with translations, content improvements, interactive questions and images are failing because a provider problem. We are in communication with the provider to resolve the issue

  4. resolved Feb 28, 2025, 10:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025 Payments it's not working in Europe 29m Web, Dashboard

Started Feb 24, 2025, 10:55 AM UTC· resolved Feb 24, 2025, 11:25 AM UTC

  1. investigating Feb 24, 2025, 11:20 AM UTC

    The plans pages in the web shows 0 instead the real prices, and in the setting plan page the customer can´t operate

  2. resolved Feb 24, 2025, 11:25 AM UTC

    An internal network issue has been identified and fixed

  3. postmortem Feb 25, 2025, 09:36 AM UTC

    While a network infrastructure maintentance related with application load balancers for our payments service in Europe, we had missconfiguration with an intern traffic policy. That impacted in the purchase process and in the prices of the website. During 26 minutes the whole purchase process was blocked during the incident, and the website was showing incorrect 0€ prices for users from Europe. This incident didn't affected to the recurrent payments of existing customers from any country

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Minor February 4, 2025 Guests cannot enter the geniallys they are invited to 6h 38m

Started Feb 04, 2025, 12:30 PM UTC· resolved Feb 04, 2025, 07:08 PM UTC

  1. resolved Feb 06, 2025, 09:06 AM UTC

    Users with guests role received a 403 error when tried to enter to genially editor

  2. postmortem Feb 06, 2025, 09:10 AM UTC

    This incident was caused because a bug introduced accidentally with an improvement deployed in our product. The incident was resolved after 6 hours and impacted in all the guests that were trying to access to edit geniallys. The editor was showing an error page “_You don’t have permissons to access this genially”_. Most of the time of this incident was caused because our detection time of the incidence. We introduced a fix to avoid this problem and defined different actions to detect more soon this kind of situations and improve our detection time

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Notice November 29, 2024 Auth operational –

Started Nov 29, 2024, 02:00 PM UTC· resolved Nov 29, 2024, 02:00 PM UTC

  1. resolved Nov 29, 2024, 02:00 PM UTC

    Auth is now operational and working properly

Read the full incident report →