Genially incident

500 errors in some creations

Minor Resolved View vendor source →

Genially experienced a minor incident on May 27, 2025 affecting View and Live Sessions, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 09:05 AM UTC
Resolved
May 27, 2025, 09:47 AM UTC
Duration
42m
Detected by Pingoru
May 27, 2025, 09:05 AM UTC

Affected components

ViewLive Sessions

Update timeline

  1. investigating May 27, 2025, 09:05 AM UTC

    In some creations our users receive a 500 errors entering to view and live sessions

  2. identified May 27, 2025, 09:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 27, 2025, 09:47 AM UTC

    This incident has been resolved.