Genesys Cloud incident

WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo)

Minor Resolved View vendor source →

Genesys Cloud experienced a minor incident on June 18, 2025 affecting Americas (Sao Paulo) and Americas (US East), lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 03:16 PM UTC
Resolved
Jun 18, 2025, 03:52 PM UTC
Duration
36m
Detected by Pingoru
Jun 18, 2025, 03:16 PM UTC

Affected components

Americas (Sao Paulo)Americas (US East)

Update timeline

  1. identified Jun 18, 2025, 03:16 PM UTC

    Genesys Cloud customers using the WhatsApp integration may be experiencing errors with messages that contain emojis. The development team has implemented mitigation steps. Next update bottom of the hour.

  2. monitoring Jun 18, 2025, 03:41 PM UTC

    Recovery is in progress after mitigation steps.

  3. monitoring Jun 18, 2025, 03:48 PM UTC

    Monitoring for stability

  4. resolved Jun 18, 2025, 03:52 PM UTC

    This incident has been resolved.