Genesys Cloud experienced a minor incident on March 27, 2026 affecting Americas (Sao Paulo) and Americas (US East) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Americas (Sao Paulo)Americas (US East)Asia Pacific (Sydney)
Update timeline
- investigating Mar 27, 2026, 08:34 PM UTC
Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.
- investigating Mar 27, 2026, 08:47 PM UTC
Mitigation steps are being implemented and we are beginning to see improvement.
- resolved Mar 27, 2026, 09:01 PM UTC
This incident has been resolved.