Genesys Cloud incident

Genesys Cloud - Analytics Delays

Minor Resolved View vendor source →
Started
Mar 27, 2026, 08:34 PM UTC
Resolved
Mar 27, 2026, 09:01 PM UTC
Duration
26m
Detected by Pingoru
Mar 27, 2026, 08:34 PM UTC

Affected components

Americas (Sao Paulo)Americas (US East)Asia Pacific (Sydney)

Update timeline

  1. investigating Mar 27, 2026, 08:34 PM UTC

    Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.

  2. investigating Mar 27, 2026, 08:47 PM UTC

    Mitigation steps are being implemented and we are beginning to see improvement.

  3. resolved Mar 27, 2026, 09:01 PM UTC

    This incident has been resolved.

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