Genesys Cloud incident

Elevated Error Rates - EMEA (London)

Minor Resolved View vendor source →

Genesys Cloud experienced a minor incident on March 24, 2026 affecting EMEA (London), lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 03:11 PM UTC
Resolved
Mar 24, 2026, 03:17 PM UTC
Duration
6m
Detected by Pingoru
Mar 24, 2026, 03:11 PM UTC

Affected components

EMEA (London)

Update timeline

  1. investigating Mar 24, 2026, 03:11 PM UTC

    Teams are investigating an issue causing intermittent call failures in the London region.

  2. monitoring Mar 24, 2026, 03:14 PM UTC

    Mitigation steps have been implemented and we are monitoring for stability.

  3. resolved Mar 24, 2026, 03:17 PM UTC

    This incident has been resolved.