Genesys Cloud experienced a minor incident on June 20, 2025 affecting Americas (US West), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Americas (US West)
Update timeline
- investigating Jun 20, 2025, 01:44 PM UTC
We are investigating an issue resulting in errors or delays when accessing analytics data through the Genesys Cloud client and the API. Next update 10:15 AM Eastern
- investigating Jun 20, 2025, 02:15 PM UTC
While we have implemented initial fixes to address the issues, we are observing inconsistent results in error rates. Teams are continuing to actively monitor and investigate.
- resolved Jun 20, 2025, 02:28 PM UTC
This incident has been resolved.