Genesys Cloud experienced a minor incident on June 24, 2025 affecting Americas (US West), lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Americas (US West)
Update timeline
- investigating Jun 24, 2025, 05:14 PM UTC
Development teams are investigating an issue impacting Analytics Detail Records. Next update 13:45 Eastern or sooner as information becomes available.
- identified Jun 24, 2025, 05:25 PM UTC
Mitigation steps have been implemented and we are seeing improvement. Next update 14:00 or sooner as information becomes available.
- resolved Jun 24, 2025, 05:35 PM UTC
This incident has been resolved.