Genesys Cloud experienced a minor incident on October 23, 2025 affecting Americas (Sao Paulo) and Americas (US East), lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Americas (Sao Paulo)Americas (US East)
Update timeline
- monitoring Oct 23, 2025, 09:14 PM UTC
Between 16:38 and 16:54, Genesys customers in the US East, São Paulo and Tokyo regions experienced connectivity issues with Genesys Cloud. Users were able to reconnect after multiple attempts using retry logic. The issue has been resolved and services are now operating normally.
- monitoring Oct 23, 2025, 09:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 23, 2025, 09:34 PM UTC
This incident has been resolved.