Genesys Cloud experienced a notice incident on November 29, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 29, 2025, 04:11 PM UTC
On November 28, 2025, between 06:30 and 07:25 GMT, some customers in the APAC (Tokyo) region experienced issues with voice services. During this time, users may have encountered intermittent failures with inbound and outbound calls, difficulties with call controls, and error messages related to station status. The issue auto resolved and services are operating normally. Our service teams are conducting a thorough investigation of the incident and a detailed root cause analysis will be provided once the investigation is complete.