Genesys Cloud incident

Elevated Error Rates - Inbound/Outbound Calls (US-East)

Notice Resolved View vendor source →

Genesys Cloud experienced a notice incident on December 23, 2025 affecting Americas (US East), lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 04:08 PM UTC
Resolved
Dec 23, 2025, 04:08 PM UTC
Duration
—
Detected by Pingoru
Dec 23, 2025, 04:08 PM UTC

Affected components

Americas (US East)

Update timeline

  1. resolved Dec 23, 2025, 04:08 PM UTC

    Between 10:10 AM ET and 10:45 AM ET, some customers experienced issues with new inbound and outbound calls. During this 35-minute period, while existing calls remained connected, new calls were unable to complete successfully. Customers may have also experienced issues with call control functions such as transfers and holds. Our engineering team identified and resolved the issue, and service was fully restored by 10:45 AM ET.