Genesys Cloud incident

Elevated Error Rates - WebRTC (APAC Tokyo)

Critical Resolved View vendor source →

Genesys Cloud experienced a critical incident on January 9, 2026 affecting Asia Pacific (Tokyo), lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 07:58 AM UTC
Resolved
Jan 09, 2026, 07:58 AM UTC
Duration
—
Detected by Pingoru
Jan 09, 2026, 07:58 AM UTC

Affected components

Asia Pacific (Tokyo)

Update timeline

  1. resolved Jan 09, 2026, 07:58 AM UTC

    Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.