Genesys Cloud experienced a notice incident on January 29, 2026 affecting Americas (Sao Paulo) and Asia Pacific (Mumbai), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Americas (Sao Paulo)Asia Pacific (Mumbai)
Update timeline
- resolved Jan 29, 2026, 12:38 PM UTC
Between 4:30 AM and 7:07 AM Eastern Time, customers in the Sao Paulo and Mumbai regions experienced issues with Analytics dashboards not loading correctly. Our service team has successfully resolved the incident, and all Analytics dashboards are now functioning as expected.