Genesys Cloud experienced a major incident on February 26, 2026 affecting EMEA (Dublin), lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (Dublin)
Update timeline
- investigating Feb 26, 2026, 08:49 AM UTC
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
- monitoring Feb 26, 2026, 09:30 AM UTC
Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.
- monitoring Feb 26, 2026, 09:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 26, 2026, 09:36 AM UTC
This incident has been resolved.