Genesys Cloud experienced a major incident on March 1, 2026 affecting EMEA (UAE), lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (UAE)
Update timeline
- investigating Mar 01, 2026, 01:18 PM UTC
Teams are investigating an issue impacting multiple features in the Genesys Cloud platform. The platform provider has been engaged and is actively assisting in the incident. Next update 09:15 Eastern or sooner as information becomes available.
- resolved Mar 01, 2026, 01:39 PM UTC
Genesys is continuing to monitor activities in the region with the platform provider. Genesys Cloud services are operating normally after evacuating services from a single availability zone. There is no current impact to our customers. We will provide immediate updates through this channel should there be any change in status.