Genesys Cloud incident

Elevated Error Rates - APAC (Seoul)

Major Resolved View vendor source →

Genesys Cloud experienced a major incident on March 24, 2026 affecting Asia Pacific (Seoul), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 02:48 PM UTC
Resolved
Mar 24, 2026, 03:20 PM UTC
Duration
31m
Detected by Pingoru
Mar 24, 2026, 02:48 PM UTC

Affected components

Asia Pacific (Seoul)

Update timeline

  1. investigating Mar 24, 2026, 02:48 PM UTC

    Service teams are investigating an issue impacting ACD Email in the Seoul region.

  2. monitoring Mar 24, 2026, 03:13 PM UTC

    Mitigation steps have been implemented and the email backlog is being processed.

  3. resolved Mar 24, 2026, 03:20 PM UTC

    The email backlog processed and region is healthy. Incident Resolved