Genesys Cloud incident

Analytics and Reporting Delays: APAC (Toyko)

Notice Resolved View vendor source →

Genesys Cloud experienced a notice incident on April 15, 2025 affecting Asia Pacific (Tokyo), lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 08:48 AM UTC
Resolved
Apr 15, 2025, 08:58 AM UTC
Duration
10m
Detected by Pingoru
Apr 15, 2025, 08:48 AM UTC

Affected components

Asia Pacific (Tokyo)

Update timeline

  1. investigating Apr 15, 2025, 08:48 AM UTC

    Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.

  2. resolved Apr 15, 2025, 08:58 AM UTC

    This incident has been resolved.