Genesys Cloud incident

Elevated Error Rates: APAC (Mumbai)

Major Resolved View vendor source →

Genesys Cloud experienced a major incident on May 2, 2025 affecting Asia Pacific (Mumbai), lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 07:45 PM UTC
Resolved
May 02, 2025, 07:52 PM UTC
Duration
7m
Detected by Pingoru
May 02, 2025, 07:45 PM UTC

Affected components

Asia Pacific (Mumbai)

Update timeline

  1. monitoring May 02, 2025, 07:45 PM UTC

    Elevated error rates have been identified in the APAC (Mumbai) region. Services are now in recovery. Monitoring for stability.

  2. resolved May 02, 2025, 07:52 PM UTC

    This incident has been resolved. Customers that experience any stuck interactions should follow instructions provided https://help.mypurecloud.com/articles/disconnect-interactions/. If unable to resolve, please open a case with Product Support for assistance.