Genesys Cloud experienced a minor incident on May 5, 2025 affecting EMEA (Dublin), lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (Dublin)
Update timeline
- investigating May 05, 2025, 11:16 AM UTC
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
- monitoring May 05, 2025, 11:23 AM UTC
Error rates have returned to normal levels and customers are seeing improvement.
- resolved May 05, 2025, 11:45 AM UTC
This incident has been resolved.