Genesys Cloud incident

Analytics and Reporting: Americas (Sao Paulo)

Genesys Cloud experienced a minor incident on May 14, 2025 affecting Americas (Sao Paulo), lasting 6m. The incident has been resolved; the full update timeline is below.

Started: May 14, 2025, 09:39 PM UTC
Resolved: May 14, 2025, 09:45 PM UTC
Duration: 6m
Detected by Pingoru: May 14, 2025, 09:39 PM UTC

Affected components

Americas (Sao Paulo)

Update timeline

identified May 14, 2025, 09:39 PM UTC

Customers may be experiencing delays with real time analytics and reporting. Mitigation steps have been implemented. Next update 30 min or as information becomes available.
resolved May 14, 2025, 09:45 PM UTC

This incident has been resolved.