Gcore incident

Customer Portal | Global Incident Details

Major Resolved

Gcore experienced a major incident on October 7, 2026 affecting Gcore Systems (Customer Portal), lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 01:05 PM UTC
Resolved
Oct 07, 2026, 01:44 PM UTC
Duration
38m
Detected by Pingoru
Oct 07, 2026, 01:05 PM UTC

Affected components

Gcore Systems (Customer Portal)

Update timeline

  1. investigating Oct 07, 2026, 01:05 PM UTC

    We are currently experiencing a major outage in our Customer Portal, resulting in a complete unavailability of the service and problems with login. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution Thank you for your understanding and cooperation.

  2. identified Oct 07, 2026, 01:25 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Oct 07, 2026, 01:44 PM UTC

    We implemented a fix and are currently monitoring the result.