Gather Outage History

Started Sep 02, 2026, 09:01 PM UTC· resolved Sep 03, 2026, 12:43 AM UTC

1. investigating Sep 02, 2026, 09:01 PM UTC

   V1 and V2 browser users on Chrome 152 are experiencing degraded AV at this time. Our engineers are currently investigating. The Gather Desktop Apps are operational and can be used in the meantime while we continue our investigation. If you experience AV issues, please feel free to reach out to [email protected] for assistance.

2. identified Sep 02, 2026, 10:07 PM UTC

   Our engineers have identified the source of the problem as a Chrome change and resulting Chrome bug that prevents our AV from connecting through its optimal path. A fix is in development.

3. monitoring Sep 02, 2026, 11:26 PM UTC

   A fix has been rolled out in Gather V1 and V2. Refresh the application to resolve the issue. We'll keep an eye on this until we see full recovery.

4. resolved Sep 03, 2026, 12:43 AM UTC

   We've confirmed that the problem has been resolved for all V1 and V2 customers.

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Started Aug 01, 2026, 03:59 AM UTC· resolved Aug 03, 2026, 07:55 PM UTC

1. identified Aug 01, 2026, 03:59 AM UTC

   Transcriptions on Gather 2.0 are temporarily unavailable. Our engineers are working to resolve this issue as quickly as possible.

2. monitoring Aug 02, 2026, 05:57 AM UTC

   Transcriptions are now available in Gather 2.0 again, and we're keeping a close eye on any problems.

3. resolved Aug 03, 2026, 07:55 PM UTC

   We've confirmed that transcriptions are working well for V2 customers.

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Started Jun 18, 2026, 05:27 PM UTC· resolved Jun 18, 2026, 05:53 PM UTC

1. investigating Jun 18, 2026, 05:27 PM UTC

   We're currently seeing elevated errors with meetings recordings and are investigating.

2. resolved Jun 18, 2026, 05:53 PM UTC

   Issues with meeting recordings was isolated to a single meeting and has not impacted other meetings or users.

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Started May 13, 2026, 08:35 AM UTC· resolved May 13, 2026, 08:13 PM UTC

1. investigating May 13, 2026, 08:35 AM UTC

   We're aware of some Gather 2.0 users being unable to access their spaces. Our engineering team is currently investigating. If you are encountering this issue, please reach out to our team at [email protected]

2. investigating May 13, 2026, 08:38 AM UTC

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

3. resolved May 13, 2026, 08:13 PM UTC

   This issue has now been resolved and users should have access to their spaces again. If you run into space access issues, please contact our team at [email protected]

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Started May 07, 2026, 04:15 AM UTC· resolved May 07, 2026, 06:22 AM UTC

1. investigating May 07, 2026, 04:15 AM UTC

   We're investigations a space access issue. Some users may be unable to access their space. If you are encountering this problem, please de reach out to [email protected]

2. monitoring May 07, 2026, 05:23 AM UTC

   Impact has been resolved and we are monitoring while we continue to investigate.

3. resolved May 07, 2026, 06:22 AM UTC

   This incident has been resolved.

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Started May 06, 2026, 05:33 PM UTC· resolved May 06, 2026, 08:04 PM UTC

1. investigating May 06, 2026, 05:33 PM UTC

   Users on Gather 2.0 may experience an issue access their spaces. Our engineering team is currently investigating. If you are encountering this issue, please reach out to our team at [email protected]

2. investigating May 06, 2026, 05:38 PM UTC

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

3. monitoring May 06, 2026, 06:23 PM UTC

   Our engineers have worked to improve this issue. Most users should have access to their spaces, but we are continuing to monitor the situation. If you are still unable to access your Gather 2.0 space, please send a report to [email protected]

4. resolved May 06, 2026, 08:04 PM UTC

   This issue has been resolved. Please refresh Gather and try to enter again if you encountered issues. If you are still experiencing issues joining a Gather 2.0 space, please send a report to [email protected]

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Started Apr 27, 2026, 12:45 PM UTC· resolved Apr 27, 2026, 09:23 PM UTC

1. investigating Apr 27, 2026, 12:45 PM UTC

   We understand that some spaces are unable to be accessed. The engineering team is aware and investigating the issue

2. investigating Apr 27, 2026, 07:21 PM UTC

   Engineers are continuing to investigate potential causes of the incident

3. monitoring Apr 27, 2026, 08:48 PM UTC

   We're beginning to see recovery for the affected users, and are continuing to monitor. If you encountered issues with joining your space, please refresh and try again.

4. resolved Apr 27, 2026, 09:23 PM UTC

   This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.

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Started Apr 20, 2026, 06:45 PM UTC· resolved Apr 20, 2026, 10:14 PM UTC

1. investigating Apr 20, 2026, 06:45 PM UTC

   We have identified an issue that is causing access problems for some users. Our engineers are currently investigating and we will have further updates shortly. If you encounter log in or access issues when trying to join a space, please feel free to send a report to [email protected].

2. monitoring Apr 20, 2026, 08:13 PM UTC

   We've identified the issue and have released a fix. We are currently monitoring the changes and will provide an update once this issue has been fully resolved. If you encounter any issues while trying to access a Gather space, please send a report to [email protected]

3. resolved Apr 20, 2026, 10:14 PM UTC

   This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.

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Started Apr 07, 2026, 03:42 PM UTC· resolved Apr 07, 2026, 04:38 PM UTC

1. investigating Apr 07, 2026, 03:42 PM UTC

   We've spotted that something has prevented some users from joining spaces. Our engineers are aware and are currently investigating the issue, and will provide an update soon. If you run into this issue, please send a report to [email protected]

2. monitoring Apr 07, 2026, 04:12 PM UTC

   We have released a fix for the issue that was blocking users from accessing their spaces. Please refresh and try to enter again. We're still monitoring this issue and will send a final update soon.

3. resolved Apr 07, 2026, 04:38 PM UTC

   This issue has been resolved and space access has been restored. If you encountered issues with joining your space, please refresh and try again. If you are still encountering errors, please reach out to [email protected] for further assistance.

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Started Mar 31, 2026, 12:37 PM UTC· resolved Mar 31, 2026, 01:29 PM UTC

1. identified Mar 31, 2026, 12:37 PM UTC

   There is an issue with our login system that we are currently working to fix. Users may experience issues logging in. We will have this resolved shortly.

2. resolved Mar 31, 2026, 01:29 PM UTC

   This issue has been resolved and log in access has been restored. If you encountered issues with logging in, please try again. If you are still encountering log in errors, please reach out to [email protected] for further assistance.

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Started Mar 25, 2026, 06:41 PM UTC· resolved Mar 25, 2026, 11:29 PM UTC

1. identified Mar 25, 2026, 06:41 PM UTC

   We've identified an issue with interactive objects. Deleting an interactive object may result in some users being unable to join a space. Our engineers are currently working to resolve this issue. If you encounter an issue loading into your Gather Classic (1.0) space, please send a report to [email protected]

2. identified Mar 25, 2026, 11:28 PM UTC

   The cause has been identified and resolved.

3. resolved Mar 25, 2026, 11:29 PM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 03:35 PM UTC· resolved Mar 19, 2026, 05:13 PM UTC

1. investigating Mar 19, 2026, 03:35 PM UTC

   We've found an issue with avatars and wearables rendering incorrectly on Gather Classic (1.0). Our engineers are currently working on a solution. If you encounter issues with your avatar or wearables, please feel free to reach out to our team at [email protected]

2. resolved Mar 19, 2026, 05:13 PM UTC

   This issue is now resolved. If you encountered problems with your avatar or wearables, please refresh.

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Started Mar 06, 2026, 07:12 PM UTC· resolved Mar 16, 2026, 02:40 PM UTC

1. investigating Mar 06, 2026, 07:12 PM UTC

   We're conducting an ongoing investigation into recent issues with meeting recordings on Gather 2.0. Some meeting recordings may fail or be cut off prematurely. We will provide updates as we continue our investigation.

2. resolved Mar 16, 2026, 02:40 PM UTC

   Our engineers have resolved the primary issue with meeting recordings. We apologize to anyone who lost recordings over the past few weeks. If you still encounter any issues, please feel free to reach out to [email protected] for assistance.

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Started Feb 18, 2026, 07:41 PM UTC· resolved Feb 18, 2026, 10:11 PM UTC

1. investigating Feb 18, 2026, 07:41 PM UTC

   We've spotten an issue with users trying to join meetinga on the Gather Classic [1.0] mobile app. We're currently investigating further. Please feel free to report the any mobile app issues you experience to [email protected]. We will have updates shortly.

2. identified Feb 18, 2026, 09:17 PM UTC

   We have identified the root cause of the issue that was affecting Gather Classic [1.0] mobile app users. We're currently working on a fix. If you encounter issues with your Gather Classic [1.0] mobile app, please send a report to [email protected].

3. resolved Feb 18, 2026, 10:11 PM UTC

   A fix has been released, and the issue is resolved at this time. If you happen to still encounter any issues accessing a meeting on the mobile app, please contact us at [email protected] for further assistance.

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Started Dec 15, 2025, 12:46 PM UTC· resolved Dec 15, 2025, 04:23 PM UTC

1. investigating Dec 15, 2025, 12:46 PM UTC

   We are aware that members in a small number of spaces cannot enter them and currently investigating the issue.

2. investigating Dec 15, 2025, 01:46 PM UTC

   We have reproduced the issue and now investigating the cause and also looking at possible fixes

3. monitoring Dec 15, 2025, 03:02 PM UTC

   A fix has been rolled out with early signs has shown this has resolved the issue and affected users can access their spaces again. We will continue to monitor closely for the next few hours.

4. resolved Dec 15, 2025, 04:23 PM UTC

   We no longer seeing further issues about members entering their spaces for those that were affected by the incident. I If you continue to experience issues, please reach out to our support team: https://support.gather.town/hc/en-us

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Started Nov 26, 2025, 03:52 PM UTC· resolved Dec 01, 2025, 02:50 PM UTC

1. investigating Nov 26, 2025, 03:52 PM UTC

   We identified an issue with meeting transcriptions. Some users may experience issues with transcriptions loading properly. Our engineers are aware and working on a fix. We will have an update shortly. Thank you for your patience as we work on this.

2. resolved Dec 01, 2025, 02:50 PM UTC

   The issue with transcriptions has now been resolved. If you continue to experience transcription issues, please reach out to our support team: https://support.gather.town/hc/en-us

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Started Nov 25, 2025, 07:09 PM UTC· resolved Nov 25, 2025, 11:11 PM UTC

1. investigating Nov 25, 2025, 07:09 PM UTC

   Some new Grapevine users may be experiencing access issues and may be getting stuck on loading pages. Our engineers are aware and investigating now. We will have an update shortly.

2. resolved Nov 25, 2025, 11:11 PM UTC

   We think the impact from the issue is over.

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Started Nov 13, 2025, 07:54 AM UTC· resolved Nov 13, 2025, 11:26 AM UTC

1. investigating Nov 13, 2025, 07:54 AM UTC

   We're currently investigating the issue, and will provide an update soon.

2. investigating Nov 13, 2025, 08:03 AM UTC

   Our engineers are working on mitigating the issue.

3. monitoring Nov 13, 2025, 08:10 AM UTC

   We've added a mitigation and spaces should be loading correctly again. We will continue to monitor.

4. resolved Nov 13, 2025, 11:26 AM UTC

   We think the impact from the issue is over.

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Started Nov 11, 2025, 02:43 PM UTC· resolved Nov 12, 2025, 02:57 AM UTC

1. investigating Nov 11, 2025, 02:43 PM UTC

   Gather is currently down for a segment of users. Our engineers are aware and working on a fix. We will have updates soon.

2. identified Nov 11, 2025, 08:05 PM UTC

   We've identified the issue, and are continuing to investigate further. Our engineers are working on a fix. Updates will be provided soon. We apologize for the disruption!

3. monitoring Nov 11, 2025, 09:49 PM UTC

   At this time, we have pushed a fix, and have noticed that some spaces are able to connect again. We are continuing to monitor this situation and will provide an update when we have confirmation that the issue has completely resolved. Thank you for your patience as we continue to monitor this situation.

4. resolved Nov 12, 2025, 02:57 AM UTC

   This issue has been resolved. If you continue to run into connection issues, please reach out to our Support team: https://support.gather.town/hc/en-us

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Started Nov 06, 2025, 07:47 PM UTC· resolved Nov 06, 2025, 08:26 PM UTC

1. investigating Nov 06, 2025, 07:47 PM UTC

   We're investigating an issue with English transcriptions on Gather 2.0. Some users may not have access to transcriptions at this time. If you are encountering an issue with english transcriptions, please send a report to our Support team: https://support.gather.town/hc/en-us

2. resolved Nov 06, 2025, 08:26 PM UTC

   Our engineers have pushed a fix to resolve this issue. If you encountered a problem with English transcriptions, please refresh. If you are still encountering issues after refreshing, please send a report to our Support team: https://support.gather.town/hc/en-us

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Started Nov 05, 2025, 07:20 PM UTC· resolved Nov 05, 2025, 07:32 PM UTC

1. monitoring Nov 05, 2025, 07:20 PM UTC

   We encountered a temporary outage on Gather 2.0 which lasted about 15 minutes. At this time, Gather 2.0 should be completely operational again. Please refresh, and if you continue to experience issues, reach out to our Support team: https://support.gather.town/hc/en-us

2. resolved Nov 05, 2025, 07:32 PM UTC

   This issue has been resolved, and all users who experienced connection issues can refresh and rejoin their Gather V2 spaces. If you continue to run into any issues, please send a report to our Support team: https://support.gather.town/hc/en-us Thank you!

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Started Oct 20, 2025, 12:55 PM UTC· resolved Oct 21, 2025, 04:40 PM UTC

1. identified Oct 20, 2025, 12:55 PM UTC

   Some Gather users may be experiencing access issues due to an AWS outage. We are closely monitoring the situation with AWS and will provide updates as quickly as possible. More information about the AWS incident can be found here: https://www.theverge.com/news/802486/aws-outage-alexa-fortnite-snapchat-offline and here https://health.aws.amazon.com/health/status

2. resolved Oct 21, 2025, 04:40 PM UTC

   The issue with AWS has been resolved. Please refresh to ensure all updates and changes are initiated. If you continue to experience connection issues, please reach out to our Support Team: https://support.gather.town/hc/en-us

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Started Oct 02, 2025, 02:53 PM UTC· resolved Oct 03, 2025, 09:51 AM UTC

1. investigating Oct 02, 2025, 02:53 PM UTC

   We've indicated an issue that is causing loading issues for multiple users. We're actively investigating now. If you run into loading issues on Gather 2.0, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new

2. monitoring Oct 02, 2025, 03:32 PM UTC

   Space are recovering and loading at this time. We will continue to monitor the issue, If you need assistance please reach out to our support team: https://support.gather.town/hc/en-us/requests/new

3. resolved Oct 03, 2025, 09:51 AM UTC

   This issue has now been resolved, and users on Gather 2.0 should be able to connect to their spaces at this time. Please reach out if you run into any further issues. https://support.gather.town/hc/en-us/requests/new

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Started Sep 24, 2025, 06:53 PM UTC· resolved Sep 24, 2025, 08:23 PM UTC

1. investigating Sep 24, 2025, 06:53 PM UTC

   Gather V2 may not load for some users at this time. Our engineers are aware and are currently investigating. We will have updates soon. If you are experiencing issues joining your V2 space, please feel free to contact our support team: https://support.gather.town/hc/en-us/requests/new Thank you for your patience as we work to resolve this issue.

2. monitoring Sep 24, 2025, 07:38 PM UTC

   V2 spaces are operational again. We are continuing to monitor the fix at this time. If you run into issues loading your V2 space, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new Thank you again for your patience.

3. resolved Sep 24, 2025, 08:23 PM UTC

   This issue has been fully resolved. All users should have access to V2 spaces at this time.

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Started Sep 22, 2025, 02:50 PM UTC· resolved Sep 22, 2025, 06:48 PM UTC

1. investigating Sep 22, 2025, 02:50 PM UTC

   Some users on V2 may experience issues with spaces loading. Our engineers are aware and are currently looking into this issue further. If you are experiencing issues, please reach out to our support team: https://support.gather.town/hc/en-us/requests/new

2. monitoring Sep 22, 2025, 03:09 PM UTC

   Spaces should now be loading correctly for all V2 users. We are still monitoring the situation. If you encounter issues while trying to join your space, please send a report to our support team: https://support.gather.town/hc/en-us/requests/new

3. resolved Sep 22, 2025, 06:48 PM UTC

   This issue has now been fully resolved. We apologize for the inconvenience. If anyone continues to experience issues joining a V2 space, please feel free to contact our support team: https://support.gather.town/hc/en-us/requests/new

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