GatewayAPI incident

Unscheduled disturbance towards the US if using a TFN

Major Resolved View vendor source →

GatewayAPI experienced a major incident on July 1, 2025 affecting External Provider, lasting 2d 9h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 08:21 AM UTC
Resolved
Jul 03, 2025, 06:12 PM UTC
Duration
2d 9h
Detected by Pingoru
Jul 01, 2025, 08:21 AM UTC

Affected components

External Provider

Update timeline

  1. identified Jul 01, 2025, 08:21 AM UTC

    If you're using verified toll free number to send messages to the US. Then those messages possibly get rejected right now. Check your traffic to see if it is the case. We're currently working on fixing this issue.

  2. identified Jul 03, 2025, 06:18 AM UTC

    The problem has been identified and we're working on fixing it.

  3. resolved Jul 03, 2025, 06:12 PM UTC

    The issue with Toll-free numbers sending messages to the US and Canada has now been resolved. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.