GatewayAPI incident
Unscheduled disturbance towards GatewayAPI.EU
GatewayAPI experienced a critical incident on March 5, 2026 affecting Dashboard - Europe and API - Europe, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2026, 02:01 PM UTC
GatewayAPI.EU is down at the moment. We're investigating the issue and will have it back up as soon as possible.
- monitoring Mar 05, 2026, 02:23 PM UTC
The problem has been resolved, and everything is working again. We are monitoring the situation to see if everything is running smoothly,
- resolved Mar 05, 2026, 02:58 PM UTC
Between 14:48 and 15:10 CET, GatewayAPI experienced a brief service interruption (22 minutes) affecting API and Dashboard availability. What Happened: A transient network fluctuation at our infrastructure provider caused a "stuck" state in our floating IP routing. While our systems attempted to fail over automatically, the external API request to reassign the IP hung, preventing traffic from reaching our active nodes. How it was Resolved: Our engineering team manually re-initialized the routing services, forcing a fresh update to the IP state and restoring full connectivity by 15:10 CET. Next Steps: To prevent a recurrence of this specific "stuck" state, we are fast-tracking a planned platform simplification. This update will move us toward a more robust, native failover architecture that is less reliant on external providers API calls during network disruptions. We apologize for the downtime and appreciate your patience.