Fusion Outage History

Fusion is up right now

Fusion had 4 outages in the last 2 years totaling 45h 36m of downtime — averaging 0.2 incidents per month.

There were 4 Fusion outages since August 5, 2025 totaling 45h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fusionwebclinic.com

Notice April 24, 2026

AI Session Assistant Extension Issue

Detected by Pingoru
Apr 24, 2026, 05:19 PM UTC
Resolved
Apr 24, 2026, 09:10 PM UTC
Duration
3h 51m
Timeline · 2 updates
  1. investigating Apr 24, 2026, 05:19 PM UTC

    We've identified an issue preventing logging in to AI Session Assistant's Chrome extension and are working on a solution. In the meantime, you can still log in directly at ensorascribe.com Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue. As more information becomes available, updates will be shared on the status page.

  2. resolved Apr 24, 2026, 09:10 PM UTC

    The issue has been resolved by an update to AI Session Assistant's Chrome extension. If your extension has not received the update, you can uninstall and reinstall it or click the update button in Chrome's developer mode.

Read the full incident report →

Notice November 18, 2025

Issue Processing Payments

Detected by Pingoru
Nov 18, 2025, 03:09 PM UTC
Resolved
Nov 18, 2025, 07:40 PM UTC
Duration
4h 31m
Affected: Payment Processing
Timeline · 3 updates
  1. investigating Nov 18, 2025, 03:09 PM UTC

    We’re aware of an issue impacting payment processing in Fusion and are actively working on a resolution. Thank you for your patience and understanding as we work to restore full functionality.

  2. investigating Nov 18, 2025, 06:08 PM UTC

    We are aware of an issue intermittently impacting credit card payments, which is a result of this morning's Cloudflare outage that impacted services globally. Cloudflare has implemented a fix and is currently monitoring the restoration of services.

  3. resolved Nov 18, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Phone System Outage

Detected by Pingoru
Oct 15, 2025, 07:09 PM UTC
Resolved
Oct 16, 2025, 12:12 PM UTC
Duration
17h 3m
Timeline · 2 updates
  1. investigating Oct 15, 2025, 07:09 PM UTC

    The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

  2. resolved Oct 16, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2025

Support Phone Outage

Detected by Pingoru
Aug 05, 2025, 06:22 PM UTC
Resolved
Aug 06, 2025, 02:32 PM UTC
Duration
20h 9m
Timeline · 2 updates
  1. investigating Aug 05, 2025, 06:22 PM UTC

    Ensora Health is currently experiencing a phone system outage. To reach support, please contact us via email or via our Support Portal.

  2. resolved Aug 06, 2025, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →