Fusion Outage History

Fusion is up right now

Pingoru has recorded 50 incidents for Fusion: 3 in the last 12 months and 0 in the last 90 days.

Source: status.fusionwebclinic.com

50incidents recorded
3last 12 months
0last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Fusion in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614 of 720 (1%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202610 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 537 (0%)

Incidents, newest first

Notice July 20, 2026 Clearinghouse Delays impacting Claims and Remits 25m Fusion by Ensora Health, Claim Submission, Electronic Remits

Started Jul 20, 2026, 02:29 PM UTC· resolved Jul 20, 2026, 02:55 PM UTC

  1. monitoring Jul 20, 2026, 02:29 PM UTC

    Earlier this morning Fusion experienced a delay in communications with our clearinghouse which may have impacted claim submissions and receiving remits. The backlog is actively being processed and will catch up throughout the day. We are actively monitoring to ensure no further delays.

  2. resolved Jul 20, 2026, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026 AI Session Assistant Extension Issue 3h 51m

Started Apr 24, 2026, 05:19 PM UTC· resolved Apr 24, 2026, 09:10 PM UTC

  1. investigating Apr 24, 2026, 05:19 PM UTC

    We've identified an issue preventing logging in to AI Session Assistant's Chrome extension and are working on a solution. In the meantime, you can still log in directly at ensorascribe.com Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue. As more information becomes available, updates will be shared on the status page.

  2. resolved Apr 24, 2026, 09:10 PM UTC

    The issue has been resolved by an update to AI Session Assistant's Chrome extension. If your extension has not received the update, you can uninstall and reinstall it or click the update button in Chrome's developer mode.

Read the full incident report →

Notice November 18, 2025 Issue Processing Payments 4h 31m Payment Processing

Started Nov 18, 2025, 03:09 PM UTC· resolved Nov 18, 2025, 07:40 PM UTC

  1. investigating Nov 18, 2025, 03:09 PM UTC

    We’re aware of an issue impacting payment processing in Fusion and are actively working on a resolution. Thank you for your patience and understanding as we work to restore full functionality.

  2. investigating Nov 18, 2025, 06:08 PM UTC

    We are aware of an issue intermittently impacting credit card payments, which is a result of this morning's Cloudflare outage that impacted services globally. Cloudflare has implemented a fix and is currently monitoring the restoration of services.

  3. resolved Nov 18, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025 Phone System Outage 17h 3m

Started Oct 15, 2025, 07:09 PM UTC· resolved Oct 16, 2025, 12:12 PM UTC

  1. investigating Oct 15, 2025, 07:09 PM UTC

    The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

  2. resolved Oct 16, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2025 Support Phone Outage 20h 9m

Started Aug 05, 2025, 06:22 PM UTC· resolved Aug 06, 2025, 02:32 PM UTC

  1. investigating Aug 05, 2025, 06:22 PM UTC

    Ensora Health is currently experiencing a phone system outage. To reach support, please contact us via email or via our Support Portal.

  2. resolved Aug 06, 2025, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025 Signing daily notes and processing claims 20h 8m Fusion by Ensora Health, Claim Submission, Electronic Remits

Started Jul 15, 2025, 04:32 PM UTC· resolved Jul 16, 2025, 12:41 PM UTC

  1. investigating Jul 15, 2025, 04:32 PM UTC

    We are currently experiencing an issue affecting the claims process. This may impact your ability to sign off on daily notes, submit charges, or process claims. Our team is actively working on a solution, and we will provide updates as soon as possible.

  2. identified Jul 15, 2025, 08:08 PM UTC

    We are currently experiencing an issue affecting the claims process. Our team is actively working on a solution, and we will provide updates as soon as possible. While we work to fix this issue, you may not be able to sign off on daily notes and the viewing and editing of claims will not be available.

  3. resolved Jul 16, 2025, 12:41 PM UTC

    This incident has been resolved. We are continuing to monitor to ensure things are working properly.

Read the full incident report →