Funraise Outage History

We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider. Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time. Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform. Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available. Thank you for your patience.

We’ve completed an initial investigation of the major AWS outage mentioned in the retroactive post (https://status.funraise.org/incidents/h5bvwz1fy8kv) and confirmed that Funraise’s core services remain operational and unaffected. However, we are seeing impact at the boundaries where third-party platforms are experiencing issues—specifically with integrations. Some data syncs to external systems are failing, most notably Salesforce, which is currently reporting an ongoing outage. We are actively monitoring these dependencies and will provide updates as third-party services recover.