Funraise Outage History

Started Oct 29, 2026, 07:13 PM UTC· resolved Oct 29, 2026, 10:22 PM UTC

1. investigating Oct 29, 2026, 07:13 PM UTC

   Funraise is temporarily unavailable. Our team is working to restore service as quickly as possible. We’ll share updates here as they become available. We apologize for the disruption and appreciate your patience.

2. monitoring Oct 29, 2026, 08:36 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 29, 2026, 10:22 PM UTC

   This incident has been resolved.

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Started Aug 07, 2026, 05:00 PM UTC· resolved Aug 07, 2026, 08:07 PM UTC

1. monitoring Aug 07, 2026, 05:00 PM UTC

   On Friday, August 7, 2026, beginning around 8:00 AM MDT, some customers experienced slow or inconsistent Platform performance. This affected workflows such as loading lists, adding supporters, imports, and entering offline transactions. Some actions may have timed out in the browser even though the server-side request later completed, which may have caused duplicate records when the action was retried. PayPal checkout attempts may also have seen intermittent failures during this period. Our investigation identified abusive automated traffic targeting a public PayPal checkout endpoint. This traffic caused upstream PayPal rate limiting and increased load on Platform services, contributing to elevated latency and intermittent errors. We applied additional traffic filtering and rate controls, and the service is recovering. We are continuing to monitor Platform latency, error rates, and payment behavior. We are also preparing an application-level protection update to further reduce the likelihood of similar PayPal order-creation traffic affecting Platform availability.

2. resolved Aug 07, 2026, 08:07 PM UTC

   This incident has been resolved.

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Started Jan 09, 2026, 08:25 PM UTC· resolved Jan 09, 2026, 09:03 PM UTC

1. monitoring Jan 09, 2026, 08:25 PM UTC

   We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider. Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time. Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform. Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available. Thank you for your patience.

2. resolved Jan 09, 2026, 09:03 PM UTC

   Intercom has implemented a fix for the earlier outage affecting Inbox, Messenger, Fin, and related features in the US region. Live chat and in-app messaging should now be functioning normally. We are continuing to monitor the situation to ensure stability and will provide further updates if needed. Thank you for your patience while this issue was being resolved.

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Started Oct 20, 2025, 06:15 PM UTC· resolved Oct 21, 2025, 05:55 PM UTC

1. monitoring Oct 20, 2025, 06:15 PM UTC

   We’ve completed an initial investigation of the major AWS outage mentioned in the retroactive post (https://status.funraise.org/incidents/h5bvwz1fy8kv) and confirmed that Funraise’s core services remain operational and unaffected. However, we are seeing impact at the boundaries where third-party platforms are experiencing issues—specifically with integrations. Some data syncs to external systems are failing, most notably Salesforce, which is currently reporting an ongoing outage. We are actively monitoring these dependencies and will provide updates as third-party services recover.

2. resolved Oct 21, 2025, 05:55 PM UTC

   The issues impacting Funraise services due to the AWS outage have been fully resolved. All systems are now operating normally. Thank you for your patience while we monitored and restored stability.

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Started Oct 19, 2025, 07:11 AM UTC· resolved Oct 19, 2025, 02:14 PM UTC

1. resolved Oct 20, 2025, 06:00 AM UTC

   We’re aware of an ongoing AWS incident in the US-EAST-1 region that may impact some cloud services. We’re investigating potential effects on Funraise and will update this page as we learn more. What’s happening Amazon Web Services (AWS) is experiencing increased error rates and latency across multiple services in the US-EAST-1 region. AWS has reported connectivity issues and intermittent errors beginning around 12:11 AM PDT and continuing through the morning, with signs of gradual recovery. Impact to Funraise We have not yet confirmed a direct impact to core Funraise applications. Out of an abundance of caution, we are actively monitoring for customer-visible symptoms, including: Elevated error rates or slow page loads in the app or public donation pages Delays in background jobs (exports, webhooks, receipts, integrations) Delayed event processing or queue backlogs What we’re doing Reviewing service health and telemetry across our infrastructure that relies on AWS. Verifying redundancy and autoscaling behavior, and watching for queue backlogs. Background (from AWS public updates) 7:29 AM PDT: AWS confirms multiple services in US-EAST-1 had connectivity issues; early signs of recovery. 7:14 AM PDT: Significant API errors/connectivity issues confirmed across multiple services in US-EAST-1. Earlier updates indicate DNS issues affecting DynamoDB and downstream services, new EC2 instance launch errors in US-EAST-1, and backlog processing for services like Lambda/EventBridge/CloudTrail, with gradual recovery actions underway. We’ll keep this post updated as we learn more. If you’re experiencing urgent issues, please contact Funraise Support with timestamps and any error messages observed.

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Started Dec 11, 2024, 05:44 PM UTC· resolved Dec 13, 2024, 06:24 PM UTC

1. investigating Dec 11, 2024, 05:44 PM UTC

   We're investigating an issue that is causing the Facebook integration to be disconnected.

2. investigating Dec 11, 2024, 09:35 PM UTC

   We are continuing to investigate this issue and if it is related to the the global Meta / Facebook outage.

3. resolved Dec 13, 2024, 06:24 PM UTC

   We are happy to report that our Facebook integration has been fully restored following the recent Facebook outage. Our team has worked diligently to resolve all issues caused by the disruption, ensuring that everything is back to normal. If your Facebook integration was disconnected during the outage, you will need to re-enable it in your account settings. Once reconnected, please contact our support team to request a re-sync of any Facebook transaction reports. This will ensure your data is accurate and up to date. Thank you for your patience and understanding during this time. If you experience any further issues, please don’t hesitate to reach out to our support team.

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