Investigating third-party outage (AWS US-EAST-1)

Update timeline

1. resolved Oct 20, 2025, 02:34 PM UTC

   We’re aware of an ongoing AWS incident in the US-EAST-1 region that may impact some cloud services. We’re investigating potential effects on Funraise and will update this page as we learn more. What’s happening Amazon Web Services (AWS) is experiencing increased error rates and latency across multiple services in the US-EAST-1 region. AWS has reported connectivity issues and intermittent errors beginning around 12:11 AM PDT and continuing through the morning, with signs of gradual recovery. Impact to Funraise We have not yet confirmed a direct impact to core Funraise applications. Out of an abundance of caution, we are actively monitoring for customer-visible symptoms, including: Elevated error rates or slow page loads in the app or public donation pages Delays in background jobs (exports, webhooks, receipts, integrations) Delayed event processing or queue backlogs What we’re doing Reviewing service health and telemetry across our infrastructure that relies on AWS. Verifying redundancy and autoscaling behavior, and watching for queue backlogs. Background (from AWS public updates) 7:29 AM PDT: AWS confirms multiple services in US-EAST-1 had connectivity issues; early signs of recovery. 7:14 AM PDT: Significant API errors/connectivity issues confirmed across multiple services in US-EAST-1. Earlier updates indicate DNS issues affecting DynamoDB and downstream services, new EC2 instance launch errors in US-EAST-1, and backlog processing for services like Lambda/EventBridge/CloudTrail, with gradual recovery actions underway. We’ll keep this post updated as we learn more. If you’re experiencing urgent issues, please contact Funraise Support with timestamps and any error messages observed.