Funraise incident

Investigating third-party outage (AWS US-EAST-1)

Minor Resolved View vendor source →

Funraise experienced a minor incident on October 20, 2025, lasting 23h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:15 PM UTC
Resolved
Oct 21, 2025, 05:55 PM UTC
Duration
23h 39m
Detected by Pingoru
Oct 20, 2025, 06:15 PM UTC

Update timeline

  1. monitoring Oct 20, 2025, 06:15 PM UTC

    We’ve completed an initial investigation of the major AWS outage mentioned in the retroactive post (https://status.funraise.org/incidents/h5bvwz1fy8kv) and confirmed that Funraise’s core services remain operational and unaffected. However, we are seeing impact at the boundaries where third-party platforms are experiencing issues—specifically with integrations. Some data syncs to external systems are failing, most notably Salesforce, which is currently reporting an ongoing outage. We are actively monitoring these dependencies and will provide updates as third-party services recover.

  2. resolved Oct 21, 2025, 05:55 PM UTC

    The issues impacting Funraise services due to the AWS outage have been fully resolved. All systems are now operating normally. Thank you for your patience while we monitored and restored stability.