FullStory experienced a minor incident on July 27, 2023 affecting Data Capture - Web and Data Capture - Native Mobile and 1 more component, lasting 19h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2023, 06:13 PM UTC
We are currently experiencing delays while indexing custom events via API. We are investigating the issue and will update you as soon as we know more.
- identified Jul 27, 2023, 07:05 PM UTC
We've identified that custom events via API received between 12:25pm EDT and 1:45pm EDT are experiencing delayed indexing. Prior and subsequent custom events via API are indexed as expected. We will provide further updates as soon as they become available. Thank you for your patience and understanding.
- identified Jul 28, 2023, 01:16 PM UTC
All delayed custom events have been fully re-indexed and indexing has returned to normal. We appreciate your patience. If you're still experiencing any issues with custom events from the impacted time frame, please reach out to [email protected].
- resolved Jul 28, 2023, 01:17 PM UTC
All delayed custom events have been fully re-indexed and indexing has returned to normal. We appreciate your patience. If you're still experiencing any issues with custom events from the impacted time frame, please reach out to [email protected].