FullStory experienced a notice incident on November 29, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 29, 2023, 03:12 PM UTC
From November 22, 2023 at 3:28PM EST through November 23, 2023 at 6:13PM EST, the DeleteIndividual API was unintentionally unavailable as a part of our holiday code-freeze. Any requests to delete users through this API would have returned an error. FullStory customers that attempted to process a user deletion during the outage window will need to process these deletions again, either via API or our in-app delete user option. If you believe your account was impacted or have any questions, please reach out to [email protected].