FullStory experienced a notice incident on January 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 29, 2024, 07:40 PM UTC
We didn’t properly ingest server event data from Jan 11, 2024 through Jan 19, 2024 and as a result data processing was delayed across all customers, meaning that custom events sent during the incident period would not appear in FullStory search, sessions, etc. or Data Destinations. Our engineers worked to restore as much of this data as possible. Due to the delay, some associated event context (e.g. timestamps, location, screen size, etc.) was lost. Any customers that had webhooks tied to custom events would not have received those webhooks during this incident. If you have any questions regarding this incident, please reach out to [email protected].