FullStory incident

Delayed session processing for EU data center

Notice Resolved View vendor source →

FullStory experienced a notice incident on March 25, 2024 affecting Data Capture - Web and Data Capture - Native Mobile, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2024, 01:00 PM UTC
Resolved
Mar 25, 2024, 01:00 PM UTC
Duration
—
Detected by Pingoru
Mar 25, 2024, 01:00 PM UTC

Affected components

Data Capture - WebData Capture - Native Mobile

Update timeline

  1. resolved Mar 25, 2024, 01:00 PM UTC

    We experienced delays in processing sessions for our EU data center, starting from Friday March 22nd at 9 PM ET. This situation was confined to the EU data center and did not affect our NA data center. Despite all sessions being captured and stored, processing was delayed, impacting segments, metrics, funnels, and dashboards. The issue has now been fully resolved, and all systems are operating normally again.