FullStory incident

Login Issues & Partial Capture Outage (Web & Mobile)

Minor Resolved View vendor source →

FullStory experienced a minor incident on May 10, 2024 affecting Data Capture - Web and Data Capture - Native Mobile and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 03:38 PM UTC
Resolved
May 10, 2024, 07:53 PM UTC
Duration
4h 14m
Detected by Pingoru
May 10, 2024, 03:38 PM UTC

Affected components

Data Capture - WebData Capture - Native MobileFullstory Web Application

Update timeline

  1. investigating May 10, 2024, 03:38 PM UTC

    At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.

  2. monitoring May 10, 2024, 04:59 PM UTC

    We've applied a fix and we're monitoring the results.

  3. resolved May 10, 2024, 07:53 PM UTC

    Partial Capture Outage - Web & Mobile: For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions. Login Issues: After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved. If there are any follow up questions on the above, please reach out to [email protected].