FullStory incident

Delayed Imports with Batch User and Events APIs

Minor Resolved View vendor source →

FullStory experienced a minor incident on February 9, 2024 affecting API, lasting 21h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 06:34 PM UTC
Resolved
Feb 10, 2024, 03:44 PM UTC
Duration
21h 9m
Detected by Pingoru
Feb 09, 2024, 06:34 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 09, 2024, 06:34 PM UTC

    Starting on Wednesday, February 7th around 1am EST, batch imports triggered via server API began to experience delayed processing and are currently taking longer than usual to complete. We are investigating the issue and will update you as soon as we know more.

  2. monitoring Feb 09, 2024, 10:26 PM UTC

    We've implemented a fix and we're working through the backlog of data. We anticipate that all batch imports data will be recovered by end of day tomorrow, Saturday February 10th.

  3. resolved Feb 10, 2024, 03:44 PM UTC

    As of 8:21pm EST on Friday 2/9/24, batch imports are processing at normal speed. Thank you for your patience as we resolved this issue.