FullStory experienced a notice incident on April 22, 2024 affecting Fullstory Web Application, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Fullstory Web Application
Update timeline
- investigating Apr 22, 2024, 02:36 PM UTC
We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.
- investigating Apr 22, 2024, 03:04 PM UTC
App queries and overall responsiveness have improved. Users should no longer see errors or slow loading. While impact has been mitigated, we are still investigating cause.
- monitoring Apr 22, 2024, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2024, 03:50 PM UTC
This incident has been resolved.