FullStory experienced a minor incident on March 14, 2025 affecting Fullstory Web Application, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 14, 2025, 05:09 PM UTC
At 12:44am EST today, we noticed users experiencing slow loading or failure to load Fullstory. We are actively investigating the issue.
- monitoring Mar 14, 2025, 05:59 PM UTC
We’ve identified a slow query that was leading to degraded performance. We are implementing the necessary changes to guard against future performance degradation. Fullstory should be back up and running. Please reach out to [email protected] with any further issues/questions
- monitoring Mar 14, 2025, 08:05 PM UTC
We have identified the root cause but out of an abundance of caution are planning to implement a fix on Monday. Our teams will monitor in the meantime and, should there be any further issues, they will be quickly addressed. When our fix is implemented on Monday we’ll provide another status update, or by 12:00pm EDT at the latest. If you experience any issues prior to Monday, please reach out to [email protected] for assistance.
- resolved Mar 14, 2025, 08:45 PM UTC
After careful consideration, we have made changes on our end and this incident is now resolved. Please write into [email protected] if you experience further trouble.