FullStory experienced a major incident on March 18, 2025 affecting Data Capture - Web and Data Capture - Native Mobile and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2025, 08:29 PM UTC
At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.
- investigating Mar 18, 2025, 09:13 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2025, 10:09 PM UTC
At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact [email protected].
- resolved Mar 19, 2025, 12:09 AM UTC
We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to [email protected] if you experience any further issues.