Fulfil.IO had 8 outages in the last 2 years totaling 14h 43m of downtime — averaging 0.3 incidents per month.
There were 8 Fulfil.IO outages since October 18, 2024 totaling 14h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're experiencing an elevated level of API errors and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of 404 errors occurring on some instances. Our team has been notified and is actively working to identify the root cause. We will provide updates as more information becomes available.
We are continuing to investigate this issue.
We have identified an issue affecting some workspaces, causing 404 errors. The issue has been traced to a specific database infrastructure component. Our engineering team is actively working on a resolution to restore service. We will continue to provide updates as we have more information.
The issue with the specific database infrastructure component has been resolved. Affected workspaces should be working as expected and no longer returning the 404 error. Our team is currently monitoring for any further errors.
The incident has been resolved. After monitoring, our team has confirmed all components are operational and workspaces working as expected.
Prominent cloud service cloudflare is down. https://www.cloudflarestatus.com/ This seems to have brought down a bunch of cloud services that merchants use including Shippo and 3PLs that use Cloudflare like Deposco. Our favorite AIs are also down which could have written a better message.
Updating incident to Major since shopify also seems to be affected. Stripe is only reporting "elevated error messages" but is actually down as well.
We’re seeing degraded performance for this component caused by the Cloudflare outage. We’re monitoring and will update as conditions improve.
We’re seeing degraded performance for this component caused by the Cloudflare outage. We’re monitoring and will update as conditions improve.
Cloudflare has reported a fix has been implemented for the previous network issues https://www.cloudflarestatus.com/ external integrations should begin recovering back to normal shortly. We will continue to monitor for any additional related errors.
This incident has been resolved.
There appears to be an issue with Google Cloud Platform. We are working with them and determining impact. Also seems to have affected Shopify
We are continuing to work on a fix for this issue.
GCP still has not updated their status page or provided an explanation on what is causing the outage. Widespread issues are reported by Shopify as well: https://www.shopifystatus.com/incidents
We are seeing the printing service recover. PDF generation and attachments seem to be working. We are closely monitoring the status.
Google cloud has reported that most services have recovered and are back to normal. For additional information regarding the service disruption, please follow along GCP's status page https://status.cloud.google.com/
We are currently investigating reported errors affecting the Fulfil Channels app. Active integrations connected only through the Channels app may experience delays in synchronizing information to the channel. We will provide updates as more information becomes available.
Our team has resolved the root cause of the error affecting the Channels app. Integrations connected should see data synced as expected going forward.
We have identified the issue causing the error.
An update has been implemented and we are currently monitoring.
The error should no longer persist if products on shipments have no weight or weight UOM set