FTAPI experienced a critical incident on May 14, 2024 affecting FTAPI Cloud Systems, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 14, 2024, 03:57 AM UTC
We are aware of an ongoing service outage. We have identified the root cause and are working on restoring our services.
- identified May 14, 2024, 05:36 AM UTC
Our recovery efforts are still in progress. We are working together with our partners to restore the functionality of our services.
- identified May 14, 2024, 07:46 AM UTC
We are close to recovering the core system that caused the outage. We are confident that services will be available soon.
- monitoring May 14, 2024, 08:27 AM UTC
After recovering the core system that caused the outage, we are seeing return of service for some of our customers. We are slowly increasing load in order to avoid longer downtimes. We are monitoring our core systems closely.
- monitoring May 14, 2024, 08:47 AM UTC
We are seeing that services have been restored for the vast majority of our customers. We are in the progress of stabilizing our services for all customers and are continuing to monitor our core system recovery.
- resolved May 14, 2024, 08:58 AM UTC
All services have been restored. This incident has been resolved. We are gathering information in order to reduce unplanned downtime in the future.